Account Manager, Mid-Market

Collaborate internally to influence process quality and efficiency. Determine appropriate actions and consider alternative solutions. Acquire, manage, and expand relationships with small and medium-sized merchants. Use analytical skills and judgment to recommend best solutions. Influence through defined processes and procedures. Act as the single point of contact for your merchants, owning commercial outcomes end to end. Use AI-powered tools to surface growth, cross-sell and risk signals across your portfolio. Keep your pipeline, forecast and portfolio health reporting sharp, and share what works with less experienced AM colleagues. Pull in the right internal teams to resolve merchant needs, and make the call when the standard process isn't enough. 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience. A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them. Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell or wallet-share growth. Comfortable using AI or commercial data to rank opportunities, focus your time, and step in early on churn or decline risk. A problem-solver who works beyond standard playbooks, weighing alternatives to reach commercially sound outcomes on ambiguous merchant issues. A strong internal operator who mobilises partners across the business, keeps account plans and forecasts sharp, and reliably closes out actions.