Account Manager, SMB

Engage and collaborate with the immediate team. Contribute to solutions and suggest efficiencies. Exercise judgment on issues of importance. Acquire, manage, and expand relationships with small and medium-sized merchants. Prioritize work and ensure task completion guided by policies and procedures. Be the single point of contact for your merchants, owning commercial outcomes end to end. Use AI-powered tools to spot growth, cross-sell and risk opportunities across your book. Keep pipeline, forecast and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues. Coordinate internal teams to resolve merchant needs, and decide the right action when standard process isn't enough. 1+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience. Structured, organised, and able to plan and segment a large customer book while keeping follow-through and service quality high. Skilled in customer and commercial conversations — building trust, identifying needs and converting the right opportunities without losing customer focus. Comfortable using AI, data and playbooks to make sound trade-offs and escalate at the right time when several things need attention at once. A reliable team collaborator who keeps records, pipeline and follow-ups accurate and aligned with internal stakeholders. Customer-facing, account-servicing or relationship-management experience.