Account Representative, Small and Medium Business

Engage and collaborate with the immediate team. Contribute to solutions and suggest efficiencies. Exercise judgment on issues of importance. Acquire, manage, and expand relationships with small and medium-sized merchants. Prioritize work and ensure task completion guided by policies and procedures. Build your own pipeline: self-source opportunities with AI-assisted prospecting alongside marketing-generated and partner-referred leads, win-backs, and qualify them fast. Prioritize ruthlessly. Decide where your time creates the most value and move the right deals quickly. Own the deal end to end and close it, then guide the merchant through going live, resolving their questions and blockers so they start transacting successfully. Maintain pipeline hygiene: accurate stages, next steps and always forecast in the CRM. Hand closed-won merchants to our Account Management team with complete context, so their growth continues without a gap. Build and strengthen relationships with payment service providers (PSPs), commerce platforms (CSPs) and other partners whose merchants we serve. 1+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Full professional fluency in Spanish and working proficiency in English. A track record of carrying and hitting an individual sales target. Bias for action and ownership. You move without waiting to be asked, and you are and owner. Strong prioritization. You can look at a crowded pipeline and know what to work now, what to park, and why. Commercial and business acumen. You understand how a small business makes money, and you talk about payments in terms of their growth rather than our features. Fast, focused qualification. You ask the right questions early, spot genuine fit, and disqualify without hesitation when there isn't any. Clear, concise communication in writing and in person. You explain value in terms that land with a busy business owner, and you handle objections calmly and confidently. Disciplined about pipeline hygiene, accurate stages, next actions and follow-up cadence, even across a high-volume funnel. Comfortable with AI tools. A strong handoff partner. You work within playbooks, ask for help early, and transfer complete context to Account Management so the merchant never feels the seam. Experience selling payments, fintech, e-commerce or SaaS to small businesses. Experience selling through or alongside partners such as payment providers, platforms, agencies or resellers. Hands-on experience with Salesforce or a comparable CRM. Prior high-velocity or inside-sales experience.