As an Analista Técnico de CX at Lastro, you are driving customer experience excellence, leveraging your technical expertise to deliver seamless interactions and foster long-term relationships with our clients. This role is pivotal in shaping our customer-centric approach, ensuring that every touchpoint, from initial engagement to ongoing support, is tailored to meet their evolving needs. By joining our team in Leytron, CH, you are becoming an integral part of a forward-thinking organization that values innovation and customer satisfaction. The impact of your work will be felt across the company, influencing strategic decisions and contributing to our growth and success. With opportunities for professional development and advancement, you will be empowered to expand your skill set, take on new challenges, and thrive in a dynamic environment that encourages collaboration and creativity.

Your day-to-day responsibilities as an Analista Técnico de CX include:

• Managing and resolving customer inquiries, utilizing your knowledge of operating systems to provide effective solutions and troubleshooting technical issues


• Collaborating with cross-functional teams to design and implement customer experience strategies, aligning with company objectives and industry trends


• Analyzing customer feedback and behavioral data to identify areas for improvement, developing actionable insights that inform product development and service enhancements


• Developing and maintaining comprehensive documentation of customer interactions, ensuring that all touchpoints are accurately recorded and easily accessible


• Staying up-to-date with the latest technologies and trends in customer experience, applying this knowledge to optimize our CX approach and stay ahead of the competition


• Working closely with our technical teams to ensure that customer-facing systems are operating efficiently, resolving any technical issues that may arise


• Providing training and support to junior team members, sharing your expertise and contributing to the growth and development of our CX team. You will be working in a fast-paced, dynamic environment, interacting with customers, and collaborating with colleagues to drive business results. Your technical skills, particularly in operating systems, will be crucial in this role, as will your ability to communicate complex technical information in a clear