At Harvey, we're revolutionizing the legal and professional services landscape by harnessing the power of AI, enterprise-grade platforms, and deep domain expertise. As an Analyst, Customer Trust, you play a pivotal role in driving this transformation, focusing on building and maintaining trust with our 2400+ customers across 70+ countries. This role matters because it directly contributes to our company's success and the industry's evolution, as we scale rapidly and define a new category in real-time. By joining our team, you're not only shaping the future of legal and professional services but also unlocking immense growth and advancement potential. You're part of a generational company at an inflection point, poised to make a lasting impact.

As an Analyst, Customer Trust, your key responsibilities include:

• Developing and executing marketing strategies to foster customer trust and loyalty


• Managing programs that enhance customer experience and satisfaction


• Collaborating with sales teams to enable them with customer trust-focused content and tools


• Implementing automation solutions to streamline customer trust-related processes


• Providing exceptional service to our customers, ensuring their needs are met and concerns are addressed


• Analyzing customer feedback and market trends to inform trust-building initiatives


• Working closely with cross-functional teams to align customer trust goals with overall business objectives. Day-to-day, you're leveraging your technical skills in marketing strategy, program management, sales enablement, service, and automation, along with your soft skills in communication, collaboration, and problem-solving. You report to the Customer Trust leadership team and are an integral part of a dynamic, fast-paced environment in our New York, New York, USA, New York office.

By joining Harvey as an Analyst, Customer Trust, you're becoming part of a culture that values innovation, customer-centricity, and teamwork. You're aligning with a company that prioritizes career development, offering opportunities to grow professionally and personally. The legal and professional services industry is on the cusp of significant change, and your role is at