As an Analyst, Customer Trust at Harvey, you are driving the transformation of legal and professional services by fostering trust and security across our customer base. This critical role entails developing and implementing strategies to ensure the highest levels of customer trust, leveraging your expertise in information security, program management, and knowledge management. By joining our team, you are contributing to the success of a generational company that is reshaping the future of critical knowledge work. With a strong product-market fit and world-class investor support, Harvey is scaling fast, and this role offers unparalleled growth and advancement potential. You are shaping the future of our industry, working at the intersection of technology, law, and professional services, and making a lasting impact on how companies operate globally.

Your day-to-day responsibilities include:

• Developing and executing customer trust programs that enhance our customers' experience and perception of Harvey's security and reliability


• Collaborating with cross-functional teams, including sales, marketing, and product, to ensure alignment and effective communication of customer trust initiatives


• Conducting research and analysis to stay up-to-date on the latest trends and best practices in customer trust, information security, and knowledge management


• Creating and maintaining documentation, reports, and metrics to measure the effectiveness of customer trust programs


• Providing thought leadership and expertise to internal stakeholders on customer trust and security matters, enabling informed decision-making and strategic planning


• Building and maintaining relationships with key customers, understanding their needs, and developing targeted solutions to address their concerns


• Identifying areas for improvement and implementing process enhancements to increase efficiency and effectiveness. You are working closely with our sales enablement team to provide training and support, ensuring that our sales teams are equipped to address customer trust and security questions. As an Analyst, Customer Trust, you are reporting to the Director of Customer Trust and collaborating with a dynamic team of professionals who are passionate about transforming the legal and professional services industry.

By joining Harvey in San Francisco, California, USA, you are becoming part of a company that