Associate Customer Success Manager

Total Expert is the Customer Operating System for financial services. Our purpose-built platform combines a system of context with a system of action that enables humans and AI Assistants to engage in the moments that matter and earn customers for life. Since 2016 Total Expert has enabled more than seven trillion dollars of funded loan volume. The Associate Customer Success Manager is responsible for managing a portfolio of Tier 4 customers, with a focus on driving adoption, engagement, satisfaction, retention, and growth. This role helps customers maximize the value of the Total Expert platform by understanding their goals, building strong relationships, and guiding them toward successful outcomes. The Associate Customer Success Manager proactively manages customer health, leads ongoing customer conversations, identifies risks and growth opportunities, and partners cross-functionally to move customer needs and priorities forward. Success in this role requires strong curiosity and tec