As an Associate Specialist, Executive & Premium Support at ServiceTitan in Yerevan, Armenia, you are embarking on a challenging and rewarding journey, playing a pivotal role in the Global Support and Services Organization. This position entails acting as a subject matter expert, bringing unique skills to support the ServiceTitan Leadership Executive team with high-level escalations and Premium customers. By joining our team, you contribute to the company's success and the industry's growth, having a significant impact on customer satisfaction and retention. The scope of this position is vast, with opportunities for growth and advancement, allowing you to develop your skills and expertise in a dynamic and supportive environment. As a key member of our team, you are shaping the future of customer support, driving innovation, and delivering exceptional experiences.

Your day-to-day activities as an Associate Specialist, Executive & Premium Support involve managing complex issues, troubleshooting, and resolving escalations, ensuring seamless customer experiences. Key responsibilities include:

• Providing expert support to the ServiceTitan Leadership Executive team and Premium customers, resolving high-level escalations and complex issues


• Utilizing Kibana for data analysis and insights to inform support strategies and improve customer outcomes


• Managing multiple cases simultaneously, prioritizing tasks, and meeting deadlines in a fast-paced environment


• Collaborating with cross-functional teams to resolve issues, sharing knowledge, and best practices to drive continuous improvement


• Developing and maintaining in-depth knowledge of ServiceTitan products and services, staying up-to-date with industry trends and developments


• Analyzing customer feedback and sentiment, identifying areas for improvement, and implementing changes to enhance customer satisfaction


• Participating in knowledge-sharing sessions, contributing to the development of support materials, and mentoring junior team members. You will be working in a dynamic team environment, reporting to a supportive manager who encourages growth and development.

By joining ServiceTitan as an Associate Specialist, Executive & Premium Support, you become part of a company that values innovation, customer satisfaction, and employee growth. Our company culture is built on