The Bilingual Client Support Manager role at GoodLeap is a pivotal position that drives customer satisfaction and experience, leveraging data analytics to identify areas of improvement and foster collaborative relationships with partners. As a key member of our team in Roseville, CA - HQ, this role contributes significantly to the company's success and the renewable energy industry's growth, ensuring that GoodLeap maintains its reputation as a reliable and trustworthy ally. The scope of this position is far-reaching, with opportunities to make a tangible impact on customer experience and business outcomes. With a focus on delivering exceptional support, this role offers substantial growth and advancement potential, allowing the successful candidate to develop their skills and expertise in a dynamic and innovative environment.

The Bilingual Client Support Manager is responsible for a wide range of activities, including:

• Developing and maintaining strong relationships with partners to drive customer satisfaction and experience


• Analyzing "Big Data" to identify trends and areas for improvement, and working collaboratively with clients to implement solutions


• Conducting client audits to ensure compliance with GoodLeap standards and customer expectations


• Managing pipelines to optimize customer experience and business outcomes


• Utilizing developer tools to streamline processes and improve efficiency


• Staying up-to-date with industry developments in HVAC and batteries to provide expert support and guidance


• Collaborating with internal teams to share knowledge and best practices, and to drive continuous improvement. To succeed in this role, the ideal candidate will possess excellent technical and soft skills, including strong analytical and problem-solving abilities, effective communication and interpersonal skills, and the ability to work in a fast-paced environment. The Bilingual Client Support Manager will report to a senior manager and work closely with cross-functional teams to achieve business objectives.

By joining GoodLeap as a Bilingual Client Support Manager, you will become part of a company that is dedicated to making a positive impact on the environment and the communities we serve. Our company culture is built on values of innovation, customer focus, and teamwork, and we offer a range of career development