Business Manager

Business Program Evaluation and Improvement Provides deep expertise to conduct cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Leverages monthly business review revenue (MBR) to drive strategic and overall performance decisions with stakeholders and runs rhythms regularly to identify what is working and what is not and makes improvements accordingly. Utilizes direction and strategy from leadership to advocate and influence sponsorship regarding business area of expertise in order to create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Drives the definition of the vision and strategy for change, broad and specific impact, and the flow of communication and interaction with the organization to drive change management processes. Ensures buy in and adoption of the new program or change by others in the organization using change management methodologies and techniques. Drives others to develop the collateral required to enable key stakeholders and others to be onboard. Drives the identification of training and reskilling needs, and mapping of individuals in partnership with Human Resources (HR). Provides subject matter expertise to collect and evaluates success criteria (e.g., ROI, SLAs, OKRs, KPIs) and performance metrics (e.g., acquisition, usage, impact, effectiveness, customer feedback), to use scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives, and to report up to leadership and create leadership visibility. Business Program Excellence and Execution Acts as a subject matter expert to evangelize crucial programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., OKRs and KPIs) to demonstrate the value of the program and show business impact through storytelling and using scorecards and realtime dashboards. Drives others to adapt communication style and storytelling strategy according to audience and business needs. Drives the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Drives others to work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met. Business Program Management Oversees a portfolio of projects including the project plan, documentation of roles and responsibilities (e.g., responsible, accountable, consulted, informed [RACI] framework), timelines, milestones, financial management, performance metrics, and/or resource needs for crucial programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Establishes objectives and success criteria for the project in an inclusive collaborative manner with all stakeholders. Acts as subject matter expert to drive others to understand mapping or how systems work and impact one another using process flow mapping tools. Drives the collaboration and leverages other teams (e.g., Supply Chain, Engineering, Sales) and stakeholders to ensure program processes are rigorous, informed by security principles and executed efficiently. Recognizes process gaps/inefficiencies and drives strategies for optimization. Business Program Planning and Design Acts as a subject matter expert to drive the defining and tracking of success criteria (e.g., return on investment [ROI], service level agreements [SLAs], objectives and key results [OKRs] and key performance indicators [KPIs]) and performance metrics (e.g., quality, adoption, usage, impact, effectiveness) for the program, and identifying which data will result in data-driven decision making. Drives strategic alignment among cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design crucial security-, privacy-, and other regulatorily-compliant programs from initiation to delivery. Provides thought leadership to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. Drives the identification and resolution of root problems (e.g., root-cause analysis), the definition of the program strategy, establishing and maintaining alignment with stakeholders/leaders, gathering of program requirements, identification of resource needs, creation of the project plan and targets, and working across teams to align on the plan of record. Improves operations of existing programs by applying identifying appropriate industry methodologies and best practices, defining and diagnosing crucial complex program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in highly crucial program issues and strives for simplification. Drives the incorporation of security principles into all planning processes. Solves complex problems and synthesizes across organizational boundaries. Drives consensus to prioritize key business goals, objectives, and strategies, and develop short- and long-term business priorities (e.g., artificial intelligence [AI], security, efficiency, quality). Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience. Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year. Certain roles may be eligible for benefits and other compensation.