The Carrier Connection Analyst role at Rippling is a pivotal position that entails managing and resolving post-production discrepancies reported by clients, ensuring seamless benefits administration and data integrity. This role matters because it directly impacts the quality of service delivered to clients, contributing to Rippling's success in the industry. As a Carrier Connection Analyst, you are at the forefront of maintaining accurate and efficient connections between carriers and clients, driving business growth and advancement. With the potential to expand your skill set and take on more responsibilities, this position offers a promising career trajectory. By joining Rippling in Phoenix, AZ, you become part of a dynamic team that is shaping the future of benefits administration, with opportunities to make a lasting impact on the company's continued success.

As a Carrier Connection Analyst, your key responsibilities include:

• Managing and resolving post-production discrepancies reported by clients, ensuring timely and effective issue resolution


• Implementing automation processes to enhance data integrity and streamline benefits administration


• Collaborating with cross-functional teams to identify and address root causes of discrepancies, driving continuous improvement


• Utilizing Jira to track and manage issues, ensuring transparency and accountability


• Organizing and maintaining accurate records and documentation, adhering to compliance standards


• Analyzing data to identify trends and areas for improvement, informing process enhancements


• Developing and maintaining strong relationships with clients and carriers, fostering trust and communication. To excel in this role, you must possess technical skills in data analysis and automation, as well as soft skills in communication, problem-solving, and time management. You will be working closely with the benefits administration team, reporting to a senior analyst and contributing to the development of best practices and process improvements.

By joining Rippling as a Carrier Connection Analyst, you become part of a company that values innovation, collaboration, and customer satisfaction. You will have access to career development opportunities, industry-leading training, and a dynamic work environment that encourages growth and advancement. As the benefits administration industry continues to evolve, the importance of this role cannot be