As a Client Service Associate (m/f/x) at Scalable in München, BY, DE, you act as a vital link between our company and our customers, providing exceptional support and fostering long-term relationships. This role entails being the first point of contact for our clients and prospects, addressing their inquiries via email and phone, and ensuring their needs are met efficiently. By doing so, you contribute significantly to our company's success and the financial markets industry as a whole, as satisfied customers are the backbone of our business. The impact of this position is substantial, as it sets the tone for our customers' experience with our company, influencing their perception of our brand and services. With opportunities for growth and advancement, you are not only developing your skills but also paving the way for a successful career in customer service and beyond.

Your day-to-day responsibilities include:

• Responding to general customer inquiries via email and phone, resolving everyday issues efficiently


• Collaborating closely with our Level 2 team to route complex questions to the right experts, ensuring timely and accurate solutions


• Capturing and sharing valuable customer feedback to enhance our services and products


• Developing and maintaining in-depth knowledge of our financial markets and services to provide informed support


• Building and nurturing strong relationships with our customers, focusing on customer satisfaction and loyalty


• Participating in learning and development initiatives to continuously improve your skills and knowledge, staying up-to-date with industry trends


• Working effectively within a team environment, contributing to a positive and productive atmosphere. To excel in this role, you possess excellent English and German language skills, a strong understanding of financial markets, and a passion for delivering outstanding customer service. You are a quick learner, adaptable, and thrive in a fast-paced environment, leveraging your technical and soft skills to make a meaningful impact.

By joining Scalable as a Client Service Associate (m/f/x), you become part of a dynamic team that values learning, development, and customer satisfaction. Our company culture is built on the