Client Success Manager

Ready to take your career to the next level?Skai is looking for the best and the brightest to join our growing team. We're proud of our industry-leading marketing software, but we're even prouder of the people behind it. That's where you come in!The Client Success Manager (CSM) oversees all facets of client utilization of the Skai platform. The CSM is accountable for client satisfaction and for helping clients turn platform usage into measurable ROI. This role will have an immediate focus on Paid Search.The ideal candidate brings strong project management skills, solid technical fluency, sharp interpersonal skills, working knowledge of media, and hands-on experience running campaigns across channels like Amazon, Google, Meta, and OpenAI (ChatGPT) - please specify which channels you have primary and secondary fluency in. Most important is a consultative approach: understanding a client's business goals and guiding them to the right solution.Duties and Responsibilities:Drive client retention and identify growth opportunities within the accountProvide initial and ongoing training so clients can effectively use the Skai platformProvide technical support, best practices, and strategy across Google Ads and Microsoft AdvertisingUnderstand each client's business goals, anticipate future needs, and use product and engagement data to focus them on the Skai capabilities most tied to those outcomesRun a structured, proactive communication cadence, standing meetings and office hours alike, each with a clear purpose and agenda shared in advance, real room for client input, and a recap with documented owners and dates tied to their goalsPartner across internal teams, including Client Success Directors, product, technical, and support specialists, knowing when an engagement calls for their expertise and handing off with enough context that they can act immediatelyUse AI to accelerate call prep, summarization, personalization, and documentation, applying judgment and review before anything reaches a clientSolve problems proactively and hold a high bar for client satisfaction