Cloud Solution Architect - AI Business Solutions

As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working in a customer-facing role (e.g., internal and/or external). 4+ years experience working on technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Hands-on experience building business solutions across the Power Platform ecosystem, including Power Apps, Power Automate, Dataverse, and related platform capabilities, leveraging automation, low-code development, and AI-powered innovation to drive business transformation. - Coordinate and plan a comprehensive set of deliveries to proactively address customer priorities and ensure goals are met. - Drive and participate in proactive delivery management, spot resiliency and security issues, analyze problems, and provide solutions to meet customer needs. - Deliver proactive and reactive support including onsite presence as needed. - Provide strategic guidance to help customers modernize their platforms and prepare for AI-enabled business transformation. - Evaluate customer environments and deliver data-driven recommendations that align technology investments with business objectives, operational excellence, and transformation goals. - Work with support teams, account teams, product engineering teams and other stakeholders to ensure streamlined customer experience. - Apply lessons learned for continuous process and delivery improvement. - Share and gain knowledge through communities. - Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.