Cloud Solution Architecture Manager

Customer Engagement: Enhance customer engagement by improving account coverage ratios, increasing technical capacity for Copilot and Agents, and ensuring every customer interaction delivers value and drives usage Strategic Leadership: Lead your team to deliver an end-to-end Copilot journey across Chat, M365 Copilot, Copilot Studio, and Power Platform, ensuring alignment with AI Business Solutions' goals Team Development: Emphasize skilling and training through programs like Tech Boost, Tech Excel, and Tech Connect. Foster a culture of continuous learning and development within your team to ensure they are equipped with the necessary skills to succeed Operational Excellence: Focus on operational excellence by aligning technical paths to metrics, ensuring accurate milestone creation based on users and monthly active users, and implementing rigorous execution to drive usage excellence across the portfolio Performance Measurement: Measure success through key metrics such as MAU or Consumed Revenue, Revenue Impact, and Enhanced Solutions Revenue. Ensure that your team is aligned with these metrics and continuously track progress to maximize impact on revenue Unified Model Implementation: Use all available engagement opportunities to drive Unified EDE/DE involvement and ensure customers experience a smooth transition throughout their journey. Account Targeting: Focus on high-growth accounts with targeted efforts and Unified Enhance Solutions. Prioritize impactful accounts aligned with business goals. People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual's capabilities and aspirations. Invest in the growth of others. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience Understanding of Artificial Intelligence (AI) architecture, Machine Learning (ML) models, data pipelines, system integration. Demonstrated professional experience in customer-facing roles, understanding business cases and client needs into product requirements to technical teams. 3+ year(s) of experience of managing people or equivalent experience. Language Qualification: ability to read, speak and write fluent English. AI + GitHub or + GitHub Copilot knowledge.