As a Cloud Support Engineer at Crusoe, you are driving the success of our cloud-based bioinformatics platform, empowering scientists and researchers to accelerate their discoveries. This role entails providing top-notch support to our customers, ensuring seamless onboarding and optimal usage of our platform on the Google Cloud Platform. By joining our team, you are contributing to the advancement of bioinformatics and genomics research, ultimately improving human health and quality of life. The impact and scope of this position are significant, as you will be working with a wide range of customers, from academic institutions to pharmaceutical companies, and collaborating with our internal teams to resolve complex technical issues. With this role, you have tremendous growth and advancement potential, as you will be developing your expertise in cloud computing, bioinformatics, and customer support, and taking on increasingly complex challenges.

Your day-to-day activities as a Cloud Support Engineer include resolving customer issues, troubleshooting problems, and optimizing system performance. Key responsibilities include:

• Providing exceptional customer support through multiple channels, including email, phone, and chat


• Collaborating with our engineering team to resolve complex technical issues and improve our platform


• Developing and maintaining technical documentation and knowledge base articles to help our customers get the most out of our platform


• Analyzing system performance and optimizing configurations to ensure maximum efficiency and scalability


• Working with our devops team to ensure smooth deployment and maintenance of our platform on the Google Cloud Platform


• Creating dashboards and reports using Grafana to monitor system performance and customer usage


• Staying up-to-date with the latest developments in cloud computing, bioinformatics, and GPU technology to continuously improve our platform and services. You will be reporting to our Support Manager and working closely with our engineering, devops, and sales teams to ensure that our customers receive the best possible support and that our platform meets their evolving needs.

By joining Crusoe as a Cloud Support Engineer, you are becoming part of a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. You