As a Commercial Account Manager DACH at Navan, you are driving business growth and customer success in the financial technology sector, leveraging your expertise to forge strong relationships with key clients across the DACH region. This role matters because it sits at the intersection of customer success management and account management, directly impacting Navan's expansion and revenue goals in the consumer, leisure, travel, and tourism industries. By joining our team in Berlin, Germany, you become part of a dynamic and fast-paced environment with over 1000 employees, where your contributions will have a significant impact on our continued success. The scope of this position is vast, with opportunities for growth and advancement as Navan continues to innovate and lead in the financial technology space.

Your day-to-day activities as a Commercial Account Manager DACH include managing and growing a portfolio of key commercial accounts, identifying new business opportunities, and collaborating closely with internal stakeholders to deliver tailored solutions. Key responsibilities encompass:

• Developing and executing strategic account plans to drive customer engagement and revenue growth


• Building and maintaining strong relationships with decision-makers at all levels


• Conducting regular business reviews to ensure customer satisfaction and identify areas for improvement


• Identifying and pursuing new sales opportunities within existing accounts


• Collaborating with cross-functional teams, including sales, marketing, and product, to align strategies and drive customer success


• Analyzing customer data and market trends to inform account strategies and optimize results


• Providing feedback and insights to internal stakeholders to enhance product offerings and customer experience. To excel in this role, you must possess a unique blend of technical skills, including proficiency in financial technology, and soft skills, such as attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. You will be reporting to a senior manager and working closely with a dynamic team of professionals who are passionate about delivering exceptional customer success.

By joining Navan as a Commercial Account Manager DACH, you are not only becoming part of a leading company in the financial