Customer and Partner Engagement Manager

Executive Engagement Prepare and support the CVP for customer and partner meetings, including the creation of briefing documents, talking points, and follow-up communications. Assist sellers in engaging internal and external key stakeholders and facilitating executive sponsorships. Track and report on customer and partner engagement activities, ensuring alignment with business goals and KPIs. Strategize and prioritize executive involvement in key accounts and events. Coordinate and support field events such as Ignite, Build, C-Series, AI Tours, and industry-specific conferences (e.g., Legal Week). Manage logistics, invitations, and executive preparation for major events and community calls. Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. Relevant experience in customer-facing sales, program management, or a related role. Experience in a software or technology environment is helpful but not required. Proven experience engaging with top executives and managing high-stakes customer and partner interactions. Experience in event planning and coordination, with a focus on field support and executive engagement. Experience managing multiple priorities and working in a fast-paced environment. Experience tracking and managing customer engagement activities. Demonstrated sense of urgency and entrepreneurial mindset, with the ability to challenge established approaches, move quickly from idea to action, and deliver measurable value. Experience using Copilot, AI agents, or other agentic capabilities to improve workflows, increase impact, and create new value.