About the Role At Tala, we put our customers at the center of everything we do. As a Customer Care Advocate, you will play a vital role in supporting customers throughout their journey from inquiries and service requests to repayment assistance. You will represent Tala with empathy, professionalism, and care, ensuring every interaction helps build trust, understanding, and long-term relationships. This role combines customer service and repayment support, helping customers resolve issues, stay financially healthy, and succeed with Tala’s products. We’re looking for advocates who are passionate about delivering an exceptional customer experience, able to communicate clearly and kindly, and are motivated to make a meaningful impact with every conversation.