Customer Care Manager — French Market - fixed-term contract

As a Customer Care Manager for the French market at Qonto, you will help raise the quality and consistency of our frontline Customer Care operations. This is not a traditional full-time training role. You will combine hands-on Level 2 support, quality analysis, coaching and operational problem-solving across our Payment Services scope, including card payments, payment terminals and Tap to Pay. Your goal will be simple: help our frontline partners resolve customer requests accurately and efficiently while continuously improving how support is delivered. You will work closely with Gabrielle Ramahatafandry, your future manager, to strengthen the quality, coaching and operational performance of the French-speaking Customer Care scope. As a Customer Care Trainer at Qonto, you will Resolve complex Level 2 cases escalated by frontline teams across card payments, payment terminals and Tap to Pay. Assess support quality and turn customer interactions into clear, specific and actionable feedback