Customer Delivery Manager

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, TwitterAbout the RoleWe are looking for a Customer Delivery Manager (CDM) to lead the onboarding and activation of merchants This role is critical in ensuring that merchants with sophisticated operational, regulatory, and technical requirements are successfully integrated, activated, and ramped to revenue quickly and efficiently.You will act as the commercial and operational owner of the activation phase, working closely with internal teams and external partners to deliver a seamless and structured onboarding experience.What You’ll DoOwn High-Stakes Merchant ActivationTake full ownership of merchants from post-signature through go-live and early revenue ramp-upManage onboarding (Post KYB) for high-risk merchants with demanding compliance, risk, and operational requirementsServe as the primary point of contact and ultimate accountable party throughout the entire activation lifecycleDrive Time-to-RevenueEnsure fast and efficient go-live across technically and regulatory demanding merchant environmentsMonitor early transaction activity and proactively drive revenue ramp-upIdentify and resolve blockers, whether they're rooted in risk, compliance, or integration challenges, before they slow momentumNavigate Payments ComplexityGuide merchants through payment flows, decline management, and approval rate optimizationBring structure and clarity to environments where moving parts are many and the margin for error is lowLead Cross-Functional ExecutionAct as the connective tissue between Sales, Sales Engineers, Account Management, Risk, Compliance, and OperationsRally multiple internal and external stakeholders across regions, partners, and business units behind a shared activation planDrive alignment, remove ambiguity, and keep every workstream accountable. You make things move.Deliver Performance & Optimization InsightsTrack and own key performance metrics including GR, transaction volume, and authorization ratesSurface actionable recommendations that improve merchant performance and unlock scaleIdentify early risks and growth opportunities before they become issues or missed revenueLeverage AI Tools & Work SmarterUse AI-powered tools to streamline onboarding workflows, surface insights, and accelerate time-to-revenueApply AI frameworks to automate repetitive tasks, improve documentation quality, and enhance merchant communicationStay current with emerging AI tools relevant to customer success, operations, and payments, and actively bring best practices into your day-to-day work