As a Customer Education Manager at MaintainX, you are driving the success of our 13,000+ customers, including industry giants like Duracell, Shell, Cintas, and Brenntag, by developing and implementing comprehensive education programs that empower them to maximize the potential of our AI-powered maintenance and asset management platform. This role matters because it directly contributes to customer satisfaction, retention, and ultimately, the growth and expansion of our business. By joining our team, you are becoming an integral part of a company that has raised $254M in funding, including a $150M Series D round, and has been named to the Forbes 2025 Cloud 100, solidifying our position as a leader in the industry. With this role, you have the opportunity to make a significant impact, shaping the customer education strategy and advancing your career in a rapidly growing company.

You are responsible for creating and delivering multifaceted education programs, leveraging your expertise in learning and development, maintenance, industrial design, and software as a service. Your key responsibilities include:

• Developing and implementing customer education strategies that align with business objectives and customer needs


• Designing and delivering training programs, workshops, and webinars that enhance customer knowledge and adoption of our platform


• Collaborating with cross-functional teams, including marketing, sales, and product, to ensure a cohesive customer experience


• Analyzing customer feedback and metrics to continuously improve education programs and materials


• Managing and maintaining a knowledge base of educational resources, including user manuals, videos, and FAQs


• Staying up-to-date with industry trends and emerging technologies to ensure our education programs remain cutting-edge


• Reporting to the senior leadership team and working closely with our customer success and support teams to ensure seamless customer onboarding and ongoing support. You are utilizing your technical skills, including learning management systems and marketing automation tools, as well as your soft skills, such as communication, project management, and problem-solving, to drive customer engagement and education.

By joining