As a Customer Engineer, Agent Builder - Spanish Speaking at Decagon, you are driving the revolution in conversational AI, empowering top brands to deliver exceptional customer experiences. This role entails collaborating with cross-functional teams to design, develop, and deploy AI-powered agents that transform customer interactions across multiple channels. By joining our team in Toronto, Canada, you are contributing to the success of industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas. Your work has a direct impact on the company's growth and the future of customer experience, with ample opportunities for advancement and professional development. As a key player in our team, you are shaping the product roadmap, ensuring security compliance, and driving data engineering innovations that redefine the customer experience landscape.

Your day-to-day responsibilities include:

• Developing and implementing product requirements to meet customer needs, ensuring quality assurance and security compliance


• Collaborating with data engineering teams to design and deploy AI-powered agents that drive personalized customer interactions


• Working closely with customers to understand their product roadmap and providing tailored solutions to meet their needs


• Conducting thorough testing and quality assurance to ensure seamless integration of AI agents with existing systems


• Providing technical support and training to customers, ensuring they maximize the potential of our conversational AI platform


• Staying up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and growth


• Reporting to the engineering leadership team and working closely with cross-functional teams, including sales, marketing, and product development. As a Spanish-speaking Customer Engineer, you are leveraging your technical expertise, including quality assurance, security compliance, and data engineering, to drive customer success and growth. Your exceptional communication skills, both written and verbal, enable you to effectively collaborate with customers, stakeholders, and team members.

By joining Decagon, you are becoming part of a dynamic team that is redefining the customer experience landscape. Our company culture is built on innovation, collaboration