As a Customer Engineer at Harness, you are driving the future of software delivery, working closely with customers to ensure seamless integration and adoption of our cutting-edge solutions. This role matters because it directly impacts the success of our customers, enabling them to achieve faster time-to-market, reduced costs, and improved quality. By joining our team, you become part of a global movement that is redefining the software delivery landscape. The scope of this position is vast, with opportunities to work with a wide range of customers, from startups to Fortune 500 companies, and to contribute to the development of innovative solutions that are shaping the industry. With Harness, you have the potential to grow and advance your career, taking on new challenges and responsibilities as the company continues to expand and evolve.

As a Customer Engineer, your day-to-day activities involve collaborating with customers to understand their needs, designing and implementing solutions that meet those needs, and providing ongoing support to ensure customer success. Your key responsibilities include:

• Collaborating with customers to design and implement DNS, Terraform, and CloudFormation solutions that meet their specific needs


• Developing and delivering technical presentations, workshops, and training sessions to customers and internal stakeholders


• Advocating for customer needs and feedback within the company, driving product improvements and enhancements


• Working closely with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication


• Utilizing Github and other tools to manage and track customer engagements, feedback, and support requests


• Staying up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and growth


• Participating in internal knowledge-sharing and skill-building initiatives, contributing to the development of best practices and standards. You will be working remotely from the U.S., as part of a dynamic and distributed team, and will be reporting to our experienced leadership team.

By joining Harness as a Customer Engineer, you become part of a vibrant and innovative company culture that values collaboration, creativity, and customer obsession