Customer Operations Manager

Contracting and Order Management ​ Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials. Pipeline Management: Manage critical deal lists on a monthly and quarterly basis​ in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month​​. Handle escalated customer service issues and complaints in a professional and efficient manner. Work closely with other departments to resolve customer issues and ensure a positive customer experience. Develop and implement processes and procedures to streamline the customer service operation. Bachelor's degree in Business, Operations, Finance or related field AND operations, program management or process management work experience OR equivalent experience. Fluency in English, with demonstrated experience using the language in a professional or business environment. Fluency in German, Italian, Spanish, or French, with demonstrated experience using the language in a professional or business environment. On site presence minimum 3 days/week. Experience in a customer service environment in a large, matrixed multinational company. Experience with similar industry Business Value deal constructions.