As a Customer Service Associate - Account Services (m/w/d) German Speaking at Scalable in Berlin, BE, DE, you are driving customer satisfaction and loyalty by delivering exceptional support to our clients. This role entails responding to customer inquiries regarding our app, depot management, and payment transactions via phone and email, resolving issues promptly and efficiently to ensure seamless user experiences. By joining our team, you contribute to the company's success and growth in the fintech industry, making a tangible impact on our customers' financial journeys. With opportunities for advancement and professional development, you can expand your skill set, take on new challenges, and evolve as a customer service expert, shaping the future of financial services.

Your day-to-day responsibilities include managing customer relationships, resolving complex issues, and collaborating with cross-functional teams to deliver tailored solutions. Key responsibilities encompass:

• Responding to customer inquiries via phone and email, providing timely and effective resolutions


• Analyzing customer issues, identifying root causes, and implementing corrective actions


• Collaborating with internal stakeholders, such as product and technical teams, to resolve complex customer complaints


• Developing and maintaining in-depth knowledge of our products and services, including app functionality and payment processes


• Identifying areas for process improvements and suggesting innovative solutions to enhance customer experiences


• Providing feedback and insights to inform product development and service enhancements


• Maintaining accurate records of customer interactions, using CRM systems to track issues and resolutions. As a Customer Service Associate, you leverage your technical skills, including proficiency in English and German, as well as your excellent communication and problem-solving abilities, to deliver exceptional customer support. You work closely with our account services team, reporting to the team lead and contributing to a dynamic, fast-paced environment that values collaboration, innovation, and customer-centricity.

By joining Scalable as a Customer Service Associate - Account Services (m/w/d) German Speaking, you become part of a forward-thinking company that prioritizes customer satisfaction, employee growth, and industry innovation. You align