Customer Success Account Manager - Education

Build, deepen, and coach others on engagement models with key customer stakeholders, including business, technical, and executive leaders, to lead quality and secure solution delivery that advances education outcomes in the Dutch public sector. Develop and deliver strategic roadmaps and customer-facing program reviews that prioritize engagements, clarify expected outcomes, and guide customers through complex digital transformation and modernization journeys. Identify, monitor, and mitigate blockers to cloud and services consumption, including security, compliance, and adoption risks, using data analysis and customer feedback to improve operational health and performance. Synthesize industry and customer insights to shape shared account plans, influence internal stakeholders, and orchestrate cross-functional resources to support customer security, resiliency, and innovation. Guide organizations through adoption and transformation programs. 1. Proven experience in Customer Success, Consulting, Account Management, or a similar customer-facing role. Proven track record of managing strategic customer relationships at management and executive levels. Demonstrated experience leading digital transformation initiatives. Digital transformation in education Cybersecurity and data privacy AI in education Inclusion and accessibility Education funding and procurement processes Knowledge of relevant regulations, including GDPR. Fluent Dutch language skills are essential, as the role requires engagement with Dutch-speaking customers, executives, policymakers, and stakeholders across the education sector. Strong understanding of cloud, AI, and modern workplace solutions. Teams for Education Azure Security Solutions Power Platform Ability to translate technology capabilities into educational outcomes and business value. Strategic Relationship Management Build trusted relationships with board members, chief information officers, information technology leaders, education directors, and policymakers. Advise executives on long-term digital transformation strategies. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent Project Management certification. Passion for education and creating positive societal impact. Experience working with education customers or within the public sector Ability to collaborate effectively with partners, solution engineers, and account teams.