Customer Success Account Manager

Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue. Few years of account management, customer success, enterprise sales, project / program management or customer-facing consulting experience. Ability to discuss and realize business value with technology, be it with technical decision makers or C-suite. Proficiency in English and German is required (C1 or higher) as the client portfolio is predominantly German-speaking. Experience with and understanding of Cloud & AI technology. Bachelor's Degree OR Master Degree in Business, Sociology, Psychology, Computer Science or related field. Several years relevant work experience within customer industry (Manufacturing OR Travel & Transport OR Public Sector)