Customer Success Account Manager

Build and maintain trusted relationships with senior customer executives, business decision-makers and technical leaders, becoming a strategic partner in helping customers achieve their business and technology priorities. Proactively identify and address risks, blockers and operational challenges that may impact adoption, consumption, customer health or delivery, mobilising the right resources to drive resolution. Influence customer and internal stakeholders through periods of change, building consensus, constructively challenging thinking and driving decisions that support long-term customer success. Bachelor's Degree in Business, Computer Science or a related field and experience in customer success, solution delivery, practice management, customer-facing consulting or portfolio management; OR Master's Degree in Business, Computer Science or a related field and experience in customer success, solution delivery, practice management, customer-facing consulting or portfolio management;OR Equivalent experience. Experience building and maintaining relationships with senior customer executives in large, complex or strategically important accounts. Experience managing cross-functional stakeholder relationships and building alignment around customer solutions, programmes or engagements. Experience planning and managing a portfolio of customer engagements, including cross-team collaboration, resource coordination, communication and progress tracking. Experience leading complex customer success, digital transformation, technology adoption or change-management programmes. Strong business acumen and the ability to connect technology investments with customer priorities and measurable business outcomes. Demonstrated ability to influence strategic decisions, constructively challenge customer thinking and build consensus across executive, business and technical stakeholders. Strong communication and presentation skills, with the ability to work effectively with both technical and non-technical audiences.