About the Role The Customer Success Executive primary role is to manage customer accounts within Malaysia. They will manage a portfolio of Employee Assistance Programs (EAP) and Wellbeing Services for corporate clients within Malaysia. This role emphasizes client retention, customer experience, risk management, portfolio growth, and account administration. Location: Onsite, to be based in Malaysia Hours: The role is a permanent five (5) day a week role; 11am to 7pm MYT With with 1 Saturday a month; 10:30am to 6:30pm MYT Flexibility: The successful candidate must be flexible to work outside of standard hours to accommodate the global nature of the business and collaborate effectively with international teams across multiple time zones.