Customer Success Manager, US West

About Us Appdome is a fast-growing SaaS company specializing in innovative security, defense, anti-fraud and anti-bot solutions for mobile applications. We provide enterprise customers with cutting-edge AI-driven technology with a no-code solution and platform for building, releasing, monitoring, and managing Appdome-protected mobile applications. We are seeking a Customer Success Manager - US West/East to partner with our Sales teamWe are seeking a driven and results-oriented Customer Success Manager to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security objectives, and driving successful renewals and expansions. The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions. Responsibilities Build strong relationships with all your customers, from team members to executives.Regularly engage with them to understand their business objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur. Collaborate closely with the Customer Organization, including the worldwide team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers. Identify expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth. Serve as an advocate for your customers, addressing and resolving issues promptly while maintaining high customer satisfaction and review scores. Become a subject matter expert on all our offerings, introducing new products and solutions across your entire customer portfolio. Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR. Manage timely renewals, maintaining the current exceptionally low churn rate. Travel regularly to meet with customers and attend conferences, strengthen relationships, and stay informed about industry trends. Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.