As a Customer Success Manager at Podium in Melbourne, Australia, you are driving business growth by fostering long-term relationships with customers, understanding their needs, and delivering tailored solutions that meet their evolving expectations. This critical role matters because it directly impacts customer satisfaction, retention, and ultimately, revenue expansion. By joining our team, you are contributing to the success of a leading marketing technology company that empowers local businesses to thrive in the digital landscape. The scope of this position is vast, with opportunities to grow and advance within the company as you develop expertise in customer success, account management, and marketing technology. You are shaping the future of customer experience, leveraging data-driven insights to inform strategic decisions, and collaborating with cross-functional teams to drive innovation and excellence.

Your day-to-day responsibilities as a Customer Success Manager include:

• Developing and executing personalized success plans for each customer, aligning with their unique goals and objectives


• Conducting regular business reviews, analyzing customer health, and identifying areas for improvement


• Providing training and support to ensure customers maximize the value of Podium's platform and services


• Identifying and pursuing upsell and cross-sell opportunities, expanding the portfolio of services delivered to customers


• Collaborating with internal stakeholders, including sales, marketing, and product teams, to ensure alignment and effective communication


• Analyzing customer feedback, market trends, and industry developments to inform product roadmap and service enhancements


• Managing a portfolio of high-value customer accounts, building strong relationships, and driving customer loyalty and advocacy. You are working closely with the sales team, providing input on customer interactions, and contributing to the development of sales strategies. As a key member of the customer success team, you are reporting to the Director of Customer Success, working collaboratively with peers, and contributing to the growth and development of the team.

By joining Podium as a Customer Success Manager, you are becoming part of a dynamic, fast-paced environment that values innovation, creativity, and customer-centricity. You are