As a Customer Success specialist at ElevenLabs, you are driving the adoption and retention of our cutting-edge AI voice models, transforming the way businesses interact with technology. This role matters because it directly impacts our customers' ability to leverage AI to enhance their operations, products, and services. By ensuring seamless integration and optimal use of our AI solutions, you contribute significantly to the success of our clients and the growth of our company. With millions of users and thousands of businesses relying on our technology, the scope of this position is vast, offering unparalleled opportunities for growth and advancement. You are at the forefront of an industry revolution, shaping the future of AI-driven customer experiences and paving the way for innovative applications of AI in various sectors.

Your day-to-day activities involve managing a portfolio of high-value customers, understanding their unique needs, and tailoring our AI solutions to meet those needs. Key responsibilities include:

• Developing and executing strategic customer success plans to drive adoption, retention, and expansion


• Conducting regular business reviews with customers to ensure satisfaction and identify opportunities for growth


• Collaborating with our research and product teams to feedback customer insights and contribute to the development of new AI voice models


• Providing technical account management and support to resolve customer issues promptly and effectively


• Analyzing customer data and market trends to identify opportunities for upselling and cross-selling


• Building and maintaining strong relationships with key decision-makers at customer organizations


• Staying up-to-date with the latest advancements in AI, music, and quality assurance to ensure our solutions remain at the forefront of the industry. You work closely with a dynamic team of professionals who share your passion for AI, music, and customer success, reporting to a seasoned leader who mentors and guides your professional development.

By joining ElevenLabs as a Customer Success specialist, you become part of a vibrant company culture that values innovation, collaboration, and customer-centricity. You have access to career development opportunities, industry trends, and the latest technologies, ensuring you stay ahead of