As a Customer Support Advocate at Wonolo, you are driving the success of our marketplace by providing top-notch support to our customers, fostering a positive experience, and ensuring seamless interactions. This 4-month contract role, based in the Philippines, offers a unique opportunity to make a significant impact on our platform's growth and customer satisfaction. By joining our team, you are contributing to the evolution of the gig economy and the future of work, with opportunities for advancement and professional growth. Wonolo is revolutionizing the way companies find and manage workers, and as a Customer Support Advocate, you play a vital role in shaping the user experience, addressing concerns, and promoting our brand values.

Your day-to-day responsibilities include managing customer inquiries, resolving issues, and escalating complex problems to senior teams. Key responsibilities encompass:

• Responding to customer support requests via multiple channels, including email, phone, and chat


• Troubleshooting and resolving customer complaints, concerns, and issues in a timely and professional manner


• Providing product information, guidance, and best practices to customers, enhancing their overall experience


• Collaborating with internal stakeholders, such as operations and product teams, to resolve customer issues and improve platform performance


• Analyzing customer feedback, identifying trends, and recommending process improvements to enhance customer satisfaction


• Maintaining accurate records of customer interactions, using our CRM system to track issues and resolutions


• Participating in training and knowledge-sharing sessions to stay up-to-date on platform features, industry trends, and best practices. As a Customer Support Advocate, you are working closely with our support team, reporting to a Team Lead, and interacting with various stakeholders to ensure exceptional customer experiences.

By joining Wonolo as a Customer Support Advocate, you become part of a dynamic, innovative company that values customer-centricity, empathy, and continuous learning. Our company culture emphasizes teamwork, open communication, and growth opportunities, with a strong focus on professional development and industry expertise. As a key player in our customer support team, you