Remedio is looking for a highly technical and customer-focused Customer Support Engineer to join our team in Israel.In this hands-on role, you will work directly with enterprise customers, support the deployment and integration of Remedio’s cybersecurity platform, and provide ongoing technical support throughout the customer lifecycle.You will investigate complex technical issues across enterprise IT environments, perform in-depth troubleshooting and Root Cause Analysis, and work closely with Remedio’s R&D and Product teams to drive issues to resolution.We are looking for someone with strong technical knowledge, excellent problem-solving skills, and the ability to take full ownership of customer issues while providing a high level of service.