Location(s): Pune Job Role: Customer Support Executive Responsibilities Interact with users through a series of actions, answer all queries, and resolve issues via chat. Maintain and update records for daily queries and escalation. Support the roll-out of new application features. Troubleshoot systems and network problems, diagnosing and solving software issues at the user's end. Escalate problems that cannot be fixed at tier-one support and update users on the status of problems. Assist with high-severity requests or issue escalations as needed. Requirements Must be a graduate in any stream. Effective written and spoken English communication skills. Must be Articulate and Spontaneous in Active conversations to handle tough situations. Ability to recognise the sensitive nature of issues and maintain confidentiality. Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication. The willingness and curiosity to learn new environments and develop new skills. A high degree of intensity, follow-through, and collegiality. Strong attention to detail with an ability to organize, prioritize, and manage multiple tasks in a timely manner. Ability to thrive in high-demand, high-pressure situations. Should be flexible in working in the US time zone About CrelioHealth CrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations. Website: www.creliohealth.com