As a CX Trainer at Ethos Life in Bangalore, India, you are driving the success of our customer experience team by designing and delivering comprehensive training programs that enhance the skills and knowledge of our customer-facing staff. This role matters because it directly impacts the quality of service we provide to our customers, resulting in increased satisfaction and loyalty. By joining our team, you are contributing to the growth and success of Ethos Life, a leading company in the industry, and playing a critical role in shaping the customer experience landscape. The scope of this position is vast, with opportunities to make a significant impact on our operations and advance in your career. With the potential for growth and development, you are not only shaping the skills of our team members but also paving the way for your own professional advancement.

As a CX Trainer, your key responsibilities include:

• Developing and implementing training programs using Lessonly, our learning management system, to ensure seamless knowledge transfer and skill development


• Creating engaging content and materials that cater to different learning styles and preferences, ensuring that our customer-facing staff is equipped to handle various customer scenarios


• Collaborating with the Learning and Development team to design and deliver training sessions, workshops, and coaching programs that enhance the skills and knowledge of our staff in call centers and other customer-facing environments


• Conducting regular assessments and evaluations to measure the effectiveness of our training programs and identify areas for improvement


• Providing feedback and coaching to team members to help them improve their performance and achieve their goals


• Staying up-to-date with industry trends and best practices in customer experience and training, and applying this knowledge to continuously improve our training programs


• Working closely with the operations team to ensure that our training programs are aligned with business objectives and customer needs. You are utilizing your technical skills in learning management systems, as well as your soft skills in communication, facilitation, and coaching, to drive success in this role. Your day-to-day activities involve designing training content, delivering training sessions, and collaborating