Job Description
Builds knowledge of team by enabling learning. Designs the approach of promoting product usage. Enables team to develop technical expertise and provide insights to internal teams. Contributes content and drives feedback to improve overall team member experience. Ensures customer cloud platform enablement by ensuring coverage of entire customer portfolio. Architecture Design and Deployment Applies technical, industry, and enterprise knowledge across multiple, large architecture projects to meet strategic and tactical business and Information Technology requirements and resolve identified technical and organizational constraints. Guides team to shape and enhance customers' requirements. Coaches team on right use of Pilots and Proof of Concepts and moving customer from pilots to productive deployments.Sets expectations for team(s) around methodology and governance, and ensures that team identifies, communicates, and/or minimizes business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks while designing and/or delivering solutions. Driving Customer Success Builds on their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities. Creates a vision with business solution scenarios and partners/services that helps the customer meet their business goals and achieve their long-term corporate vision. Acts as a go-to resource for customer success.Supports the Voice of the Customer through escalation, acceleration, and additional emphasis of feedback, blockers, insights, resources, etc. (e.g., OneList) items as needed. Looks across multiple customers for opportunities to consolidate and prioritize items across the business.Coaches team(s) to build customer timelines and utilizes them to build industry/team plans. Aligns multiple engagement plans and leverages corporate resources dedicated to awareness improvement of high potentials (e.g., Skills Learning platform).Contributes to and holds team accountable to rhythm of business. Enables and empowers team to develop technical expertise and provide technical insights to internal teams. Acts as a role model for continuous learning and development and anticipates future needs for capabilities based on industry/market trends.Fosters community sharing of stories and leveraging of pre-existing resources by encouraging and empowering the team to share learnings and by establishing a cadence (e.g. internal technical brainstorming calls, presenting latest challenges in staff meetings) to calibrate on challenges and trends that impact the team across the subsidiary level.Ensures customer cloud platform enablement by ensuring coverage of entire customer portfolio, ensuring customer proficiency, and orchestrating across multiple function to ensure basic operational foundations in place. Engages in stakeholder management across accounts to orchestrate cross-fertilization for various aspects of cloud enablement and accelerate platform enablement. People management experience leading technical professionals (e.g., architects, consultants, engineers, or technical sellers), including responsibility for coaching, performance, and capability development Digital Cloud Solution Architecture M5 - The typical base pay range for this role across Ireland is € 80,000.00 - € 151,700.00 per year. Certain roles may be eligible for benefits and other compensation.