As an Engagement Manager at MaintainX, you are driving the adoption and expansion of our AI-powered maintenance and asset management platform across key customer accounts. This critical role entails developing and executing strategic engagement plans, fostering strong relationships with customers, and identifying opportunities to upsell and cross-sell our solutions. By succeeding in this position, you are contributing to the growth and success of MaintainX, a company that is revolutionizing the maintenance and asset management industry with its innovative software as a service offerings. With our recent $150M Series D funding and recognition as a Forbes 2025 Cloud 100 company, the impact and scope of this role are significant, and the potential for growth and advancement is substantial. As a key member of our team, you are playing a vital part in shaping the future of maintenance and asset management, and your contributions will have a lasting impact on our customers and the industry as a whole.

Your day-to-day responsibilities include managing a portfolio of key customer accounts, developing and executing engagement plans, and identifying opportunities to expand our relationships with these customers. Specifically, your key responsibilities encompass:

• Developing and executing strategic engagement plans to drive adoption and expansion of our platform


• Building and maintaining strong relationships with key customer decision-makers and stakeholders


• Identifying and pursuing opportunities to upsell and cross-sell our solutions


• Collaborating with our pre-sales team to develop and deliver customized demonstrations and proposals


• Providing feedback and insights to our product and development teams to inform future product roadmap decisions


• Analyzing customer data and metrics to measure engagement and identify areas for improvement


• Working closely with our customer success team to ensure seamless onboarding and support for our customers. To succeed in this role, you must possess a unique blend of technical and soft skills, including experience with maintenance and asset management software, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced, dynamic environment. As an Engagement Manager, you are reporting to our Director of Customer Success and working closely