As an Enterprise Customer Success Manager at Canva in Austin, you are driving the post-sales experience for our largest and most strategic customers, fostering long-term relationships and ensuring they achieve their design and marketing goals. This role matters because it directly contributes to the company's revenue growth and customer satisfaction, making it a critical component of our enterprise sales strategy. By joining our team, you are becoming part of a movement that is redefining how the world experiences design, with the opportunity to make a significant impact on the industry. With Canva's rapid expansion, this position offers tremendous growth and advancement potential, allowing you to develop your skills and expertise in a dynamic and supportive environment.

Your day-to-day activities as an Enterprise Customer Success Manager include:

• Conducting regular business reviews and strategy sessions with key decision-makers to understand their evolving needs and identify opportunities for growth


• Analyzing customer data and metrics to inform your success strategies and optimize the customer experience


• Collaborating with cross-functional teams, such as sales, marketing, and product, to ensure alignment and effective communication


• Developing and executing tailored success plans that drive customer engagement, retention, and upsell/cross-sell opportunities


• Providing feedback and insights to internal stakeholders to improve our products and services, enhancing the overall customer experience


• Building and maintaining strong relationships with customers, understanding their business objectives, and mapping our solutions to their needs


• Staying up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and customer success. You will be working closely with our enterprise sales team, reporting to a senior manager, and contributing to the development of our customer success strategy. To excel in this role, you need to possess a unique blend of technical, business, and interpersonal skills, including experience in enterprise sales, post-sales, and customer success, as well as strong analytical and communication skills.

By joining Canva as an Enterprise Customer Success Manager, you are becoming part of a vibrant and dynamic company culture that values