As a Field Support Technician | HOU at Zipline, you are integral to the success of our operations, ensuring seamless delivery of essential products across food, grocery, and healthcare sectors in Houston, Texas, USA. This role matters because it directly impacts the efficiency and reliability of our services, contributing to the growth and advancement of the delivery industry as a whole. By joining our team, you become part of a pioneering effort to revolutionize how goods are transported, with a focus on speed, sustainability, and customer satisfaction. The scope of this position is vast, with opportunities for growth and advancement as Zipline continues to expand its footprint globally. You will be at the forefront of innovation, working with cutting-edge technology and a talented team of professionals who share your passion for making a difference.

Your day-to-day activities as a Field Support Technician | HOU will involve a range of critical tasks, including:

• Implementing and adhering to standard operating procedures to ensure consistency and quality in our services


• Troubleshooting issues with vehicles and equipment, conducting maintenance to prevent downtime and optimize performance


• Escalating complex problems to senior technicians or management as needed, ensuring prompt resolution and minimal impact on operations


• Collaborating with cross-functional teams to identify areas for improvement and implement enhancements


• Conducting regular checks on vehicles and equipment to ensure compliance with safety and regulatory standards


• Providing exceptional customer service, responding to queries and concerns in a professional and courteous manner


• Participating in training and development programs to stay updated with the latest technologies and methodologies. You will be working closely with a dynamic team, reporting to a senior technical lead, and will be expected to demonstrate strong technical and soft skills, including effective communication, problem-solving, and time management.

By joining Zipline as a Field Support Technician | HOU, you become part of a vibrant company culture that values innovation, teamwork, and customer-centricity. You will have access to career development opportunities, industry-leading training, and the chance to