Field Technical Service

As a Field Services Associate, you will provide on-site and remote technical support for Industrial Scientific's products, software, and connected safety solutions. Install, commission, configure, and support Industrial Scientific hardware, software, and connected safety solutions. Deliver startup assistance and technical implementation support both remotely and at customer locations. Perform troubleshooting, diagnostics, maintenance, and repair of products, systems, and accessories. Manage scheduled service visits and provide recurring support to assigned customers. Deliver operational and product training to customers both virtually and in person. Partner with customers to resolve technical issues and ensure timely, effective solutions. Serve as a trusted technical advisor, helping customers maximize the value and adoption of Industrial Scientific products and services. Monitor, document, and track customer issues to ensure successful resolution. Collaborate with Sales, Customer Relationship Management, and cross-functional teams to improve customer satisfaction and identify opportunities to expand customer value. Share best practices, lessons learned, and product feedback to support continuous improvement across the organization. Identify and communicate potential upsell or service expansion opportunities when appropriate. Experience in electronic technician work, field service, technical support, or a related technical role. Strong troubleshooting and diagnostic skills for electronic devices and technical systems. Excellent problem-solving abilities and the ability to resolve customer issues effectively. Strong written and verbal communication skills with the ability to engage a variety of audiences. Ability to work independently while collaborating effectively within a team environment. Ability to manage multiple priorities and work in a highly self-directed environment. Valid driver's license and ability to obtain a passport for domestic and occasional international travel. Proficiency with computers and Microsoft Office applications. Familiarity with networking concepts, including static and dynamic IP addressing. Bachelor's degree or equivalent combination of education, training, and relevant work experience. Experience supporting gas detection products, industrial safety equipment, or related technologies. Experience with Salesforce, Jira, iNet™, or similar service and customer management platforms. Demonstrated success identifying additional customer needs, service opportunities, or business growth opportunities. Customer-first mindset with a passion for delivering exceptional service. Strong collaboration and relationship-building skills. Continuous improvement mindset and commitment to learning. Ability to balance strategic thinking with hands-on execution. Professionalism, adaptability, and sound judgment in fast-paced environments. TWIC DISA Confined Space Entry Certification MSHA Certification Knowledge of industrial environments including manufacturing, energy, utilities, construction, mining, or related industries.