As a Floor Lead (Retail) (Part-time) at Mejuri in the vibrant West Loop, you are driving customer satisfaction and delivering exceptional retail experiences that propel our brand forward. This role is pivotal in contributing to the company's success, as you oversee the day-to-day operations of our store, ensuring seamless execution and high standards of service. By analyzing sales trends, customer feedback, and KPI dashboards, you identify areas for improvement and implement strategies to enhance performance, fostering a culture of continuous growth and innovation. With the potential to advance within the company, you are not only shaping the customer experience but also paving your own path for professional development and career advancement.

You are managing a team, analyzing sales data, and implementing strategies to drive business results, leveraging your analytical skills to interpret NPS scores and customer satisfaction metrics. Key responsibilities include:

• Providing exceptional customer service, ensuring high customer satisfaction ratings and positive online reviews


• Analyzing sales reports, KPI dashboards, and customer feedback to inform business decisions and optimize store performance


• Sourcing and implementing process improvements to increase efficiency and productivity


• Collaborating with the store management team to achieve sales goals and drive business growth


• Developing and maintaining a deep understanding of Mejuri's products, services, and brand values to provide expert guidance to customers


• Fostering a positive and inclusive store environment, promoting a culture of teamwork and excellence


• Staying up-to-date with industry trends and competitor activity, applying this knowledge to drive innovation and stay ahead of the curve. You are working closely with the store management team, reporting to the Store Manager, and contributing to a dynamic and fast-paced retail environment.

By joining Mejuri as a Floor Lead (Retail) (Part-time), you are becoming part of a company that values innovation, creativity, and customer-centricity. You are aligning with a culture that prioritizes career development, providing opportunities for growth and advancement within the company. As a leader in the retail industry,