Forward Deployed Engineer, Operations & Sustainment (R5497)

Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and suppo