About the Role Lyra Health is looking for a skilled and collaborative Global Account Consultant to serve as a subject matter expert for our international customers. In this role, you will partner closely with our Customer Success Managers to deliver a world-class experience, ensuring the unique needs of our global clients are met. Your expertise will be vital in driving customer retention and growth by navigating the nuances of international service delivery, solving complex problems, and building strong relationships with both customers and our global network of providers. This role is fully remote and candidates must be physically located within South Africa. Hours: Standard South Africa hours, 8am to 5am The role is a permanent five (5) day a week role (Monday to Friday). Flexibility: The successful candidate must be flexible to work outside of standard South Africa hours to accommodate the global nature of the business and collaborate effectively with international teams across mul