As a Global Customer & Clerk Support Sr Manager at PayJoy, you are driving the success of our financial services and FinTech operations in Taguig City, where over 1000 employees are dedicated to innovating the future of finance. This pivotal role entails leading the development and implementation of strategic support initiatives, leveraging Artificial Intelligence, Machine Learning, and CRM expertise to enhance customer and clerk experiences. By joining our team, you are contributing to the growth of the financial services industry, shaping the future of financial inclusion, and making a tangible impact on the lives of our customers. With this role, you have the opportunity to grow and advance within the company, taking on new challenges and responsibilities as you drive business results and expand our global footprint.

Your day-to-day activities as a Global Customer & Clerk Support Sr Manager involve overseeing the design and delivery of customer and clerk support programs, collaborating with cross-functional teams, and analyzing data to inform strategic decisions. Key responsibilities include:

• Developing and executing multi-channel support strategies to drive customer satisfaction and clerk efficiency


• Leading the implementation of AI-powered chatbots and Machine Learning algorithms to enhance support experiences


• Managing and analyzing CRM data to identify trends and areas for improvement


• Collaborating with the finance team to optimize support processes and reduce operational costs


• Mentoring and coaching a team of support specialists to ensure exceptional customer and clerk experiences


• Staying up-to-date with industry trends and emerging technologies to inform support strategy and innovation


• Reporting to senior leadership and presenting insights and recommendations to drive business growth. You will be working closely with our software as a service teams to ensure seamless integration of our financial services platforms. As a senior manager, you are expected to possess strong technical skills, including proficiency in AI, Machine Learning, and CRM, as well as excellent soft skills, such as communication, leadership, and problem-solving.

By joining PayJoy as a Global Customer & Clerk Support Sr Manager, you are becoming part of a dynamic and innovative company that values customer