As an Implementation Manager at Benchling in the United Kingdom, London, England, you are driving the adoption of our AI platform for biotech R&D, enabling scientists to accelerate breakthroughs and transform the industry. This role matters because it bridges the gap between technology and scientific discovery, ensuring that our platform is successfully integrated into the workflows of leading biotech companies. By joining our team, you are contributing to a mission that has the potential to compress decades of R&D work into years, ultimately changing the lives of millions. The impact and scope of this position are significant, with opportunities for growth and advancement as our company continues to expand and shape the future of biotech. You are working closely with cross-functional teams, including sales, customer success, and product development, to deliver exceptional customer experiences and drive business growth.

Your day-to-day activities as an Implementation Manager involve managing complex projects, developing and refining processes, and collaborating with customers to understand their needs and implement tailored solutions. Key responsibilities include:

• Developing and executing implementation plans that meet customer requirements and exceed expectations


• Building and maintaining strong relationships with customers, understanding their workflows and challenges, and identifying opportunities for process improvements


• Configuring and deploying Benchling's platform to meet customer needs, including data migration, integration, and testing


• Providing training and support to customers, ensuring they are proficient in using our platform and achieving their goals


• Collaborating with internal teams to gather feedback, identify areas for improvement, and inform product development


• Analyzing customer data and metrics to measure implementation success and identify opportunities for growth


• Staying up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and improvement in our implementation processes. You are working in a dynamic environment, leveraging your technical expertise in software as a service, research, and antibodies, as well as your project management and process development skills to deliver results.

By joining Benchling as an Implementation Manager, you are becoming part of a team that is passionate about rebuilding