As an Implementation Manager at Canva in Austin, you are driving the success of our customers by overseeing the seamless integration of our Software as a Service (SaaS) solutions. This critical role entails collaborating with global teams to deliver tailored implementation plans, ensuring our customers achieve their design and collaboration goals. By joining our team, you are contributing to the revolution of the design experience, empowering millions of users worldwide to create stunning visual content. The impact of this position is far-reaching, with opportunities for growth and advancement as Canva continues to expand its market presence. You are shaping the future of design, working at the forefront of innovation, and making a tangible difference in the way businesses and individuals communicate.

Your day-to-day activities involve managing multiple implementation projects simultaneously, utilizing your attention to detail and project management skills to ensure timely and within-budget delivery. Key responsibilities include:

• Developing and executing customized implementation plans for new and existing customers, leveraging SCIM (System for Cross-domain Identity Management) protocols to streamline user provisioning and deprovisioning


• Collaborating with cross-functional teams, including sales, support, and product, to ensure alignment and exceptional customer experience


• Conducting regular check-ins with customers to gather feedback, provide guidance, and address any concerns or issues


• Analyzing implementation metrics and customer health scores to identify trends, areas for improvement, and opportunities for growth


• Mentoring and supporting junior team members to enhance their skills and expertise


• Staying up-to-date with industry trends and emerging technologies to continuously refine and optimize implementation strategies

You are working closely with a dynamic team of professionals who share your passion for delivering exceptional customer experiences and driving business success through effective implementation management.

By joining Canva as an Implementation Manager in Austin, you are becoming part of a vibrant, global community that values creativity, collaboration, and innovation. You are aligning yourself with a company culture that prioritizes employee growth, well-being, and satisfaction, offering ample opportunities for career development and advancement. As a