IT Engineer - L1

About Zetwerk Founded in 2018, Zetwerk is a global manufacturing platform that enables businesses to bring world-class products to life through a network of trusted suppliers and cutting-edge technology. As a managed marketplace for contract manufacturing, we connect global enterprises with small and medium manufacturers to deliver high-quality, cost-efficient, and timely solutions. Our operations span across India, the USA, Europe, Asia, and the Middle East, supported by multiple state-of-the-art manufacturing facilities and a strong network of over 10,000 supplier partners. Together, we serve thousands of customers across industries such as renewable energy, precision engineering, automotive, and electronics - helping them scale their manufacturing capabilities with reliability and precision. At Zetwerk, technology drives everything we do. Our proprietary Manufacturing Operating System (MOS) digitizes the entire production cycle - from supplier selection and order tracking to real-time quality assurance - enabling faster decision-making, transparency, and efficiency for our clients. We take pride in contributing to landmark national and global initiatives, from advancing renewable energy and EV infrastructure to supporting defence and high-speed rail projects. Our commitment to innovation and excellence has earned us recognition among India’s strongest engineering brands and as one of the Best Workplaces in Manufacturing. As we continue to grow, Zetwerk remains focused on empowering manufacturers, creating jobs, and strengthening India’s position as a global manufacturing powerhouse - in line with the vision of Make in India, Digital India, and Startup India. Roles & Responsibilities: Provide Level 1 technical support for IT infrastructure, end-user systems, and applications as the first point of contact. Log, categorize, and resolve routine IT issues, escalating complex problems to L2 with clear documentation. Respond to and manage IT tickets, calls, and remote support requests within defined SLAs. Install, configure, and perform basic troubleshooting of desktops, laptops, printers, and peripherals. Provide first-line support for operating systems including Windows, macOS, Linux, and Chromebooks. Assist with basic network-related issues and connectivity troubleshooting. Support IT asset management activities, including asset tagging, tracking, data entry, and physical verification. Maintain daily and weekly reports for tickets, incidents, and asset records. Coordinate basic support requests with vendors and service providers (ISP, printer vendors, hardware suppliers, etc.) under guidance. Follow up on open incidents and keep users updated on status and resolution. Assist senior engineers in rolling out new technology solutions and IT initiatives. Adhere to IT policies, security standards, and best practices.