At Harvey, a pioneering force in revolutionizing legal and professional services, we are seeking an exceptional IT Operations Analyst to join our dynamic team in Bengaluru, India. This role is pivotal in ensuring the seamless operation of our IT infrastructure, supporting the company's rapid growth and global expansion. As an IT Operations Analyst at Harvey, you are contributing to a transformative journey that is redefining how critical knowledge work is accomplished. With a strong focus on innovation, combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, you will be part of a team that is shaping the future of legal and professional services. This position offers immense growth and advancement potential, as you will be working closely with cross-functional teams to drive business outcomes and scale our operations efficiently.

The IT Operations Analyst role at Harvey encompasses a wide range of responsibilities, including:

• Managing and optimizing our IT infrastructure to ensure high availability and performance


• Developing and implementing process improvements to enhance operational efficiency


• Collaborating with the professional services team to deliver top-notch support and ensure successful onboarding of employees and clients


• Leveraging artificial intelligence and machine learning to automate operations and enhance service delivery


• Analyzing system logs and metrics to identify areas for improvement and implementing corrective actions


• Working closely with the IT team to resolve technical issues and ensure seamless operations


• Participating in the development of IT strategies and roadmaps aligned with business objectives. To excel in this role, you will need to possess strong technical skills, including experience with IT operations management, as well as excellent problem-solving and communication skills. You will be reporting to the IT Operations Manager and working closely with a talented team of professionals who are passionate about innovation and excellence.

By joining Harvey as an IT Operations Analyst in Bengaluru, you are becoming part of a vibrant company culture that values innovation, teamwork, and continuous learning. We offer unparalleled career development opportunities, exposure to cutting-edge technologies, and the chance to work with a global client base. Our company